Refund Policy

New membership purchases include 14-Day Refund Protection. You may request cancellation within 14 days of purchase by contacting support.

A refund is calculated for the unused portion of the period: the purchase price multiplied by the proportion of time not yet used, rounded in your favour. If you cancel during that period, you pay only for the service supplied before your notice.

You can cancel your subscription at any time from your account or by contacting support. Cancellation stops future renewals and takes effect at the end of the current billing period; the Service remains available until then.

Wholly unused purchased credits are refundable within 14 days of purchase. Once credits have been consumed, they are non-refundable except for duplicate charges, billing errors or where required by mandatory law.

Duplicate charges, billing errors and material non-delivery are refundable regardless of the periods above. Contact support with your order details and we will investigate promptly.

Email support@gizai.co from the address on your account, including your order or transaction identifier. Approved refunds are issued to your original payment method by Paddle.com.